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Our Newsletter


 

RETURNS POLICY

For U.S. orders, if you need to return an item and you have a registered account, simply login to your account, view the order using the "Completed Orders" link under the "My Account" menu, and click the "Return Item(s)" button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  If you do not have an account and checked out as a guest, just contact us to receive a Return Authorization number for your return.  In either case, we'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item) or because the item you received is defective in some way. 

In the case of a return for refund, refunds will be for the full cost of the item(s), less shipping.  If items are exchanged, there will be no additional shipping charge for shipping of the requested exchange item.

Because of the high cost of shipping involved with international orders, we regret that replacement must be limited to items that are defective. Please contact us regarding any such problems. Thanks!

 

SHIPPING


Shipping within the contiguous 48 states is a flat $5.00 - no matter how much you order!   Domestic Shipping:  

In the lower 48 states, shipping is a flat $5.00 regardless of the size of the order or whether it ships in one box or multiple boxes.  Although we warehouse and ship most items directly, in order to keep prices as low as possible, we occasionally have items shipped to customers directly from the manufacturer. (For example, if a manufacturer is in California and our customer is in Oregon, it doesn’t make sense from any perspective to have the item shipped to us in  Wisconsin, only to ship it right back to the west coast. All that shipping substantially increases the price of the item, not to mention that it’s an environmentally unfriendly system.)

Also, please provide an actual street address for shipping (not simply a post office box).  While we often ship by USPS Priority Mail, where we are able to ship to a box, other items go by FedEx or UPS, and with those carriers, that is not possible.  Thanks!

Outside the lower 48 states (i.e., Alaska, Hawaii, and territories), shipping will be included automatically at checkout according to the following scale: 

               Amount of Purchase                      Shipping Charge

                 Up to $29.99                                      $9.99 

                 $30.00 to $49.99                               $12.99

                 $50.00 to $79.99                               $15.99

                 $80.00 to $99.99                               $18.99 

                 $100.00 and over                               $24.99

Rarely, additional shipping charges might be required on shipments outside the lower 48 for certain heavy or large items (large bags of dog food, for example). If it is necessary to charge additional shipping for something purchased by our U.S. customers outside the lower 48, we will notify you of the additional amount due. If you do not wish to complete the sale by paying any additional shipping, we will immediately refund your purchase in full or in part, according to your wishes.

We sincerely regret the necessity of occasionally having to increase the shipping charge that is calculated automatically during checkout for shipments to locations outside the contiguous U.S. The only way to prevent it is to simply make such items unavailable for shipment to those locations, which we don’t wish to do. Thanks very much.

 

 We ship to our Canadian friends every day!  Shipping to Canada:

We happily ship to Canada any items we can ship by either USPS Priority Mail International or Express Mail International.  We do not ship to Canada using any of the private courier companies in order to avoid excessive customs brokers fees being charged to our Canadian customers. We are also no longer shipping to Canada by First-Class Mail International because of the unavailability of tracking and the long delivery time occasionally experienced by our customers.  The following charges apply to shipping and handling of orders shipped to Canadian addresses, and will be included automatically upon checkout:

            Amount of Purchase                            Shipping Charge

                  Up to $49.99                                   $25.00 

                  $50.00 to $74.99                              $30.00

                  $75.00 to $124.99                            $35.00 

                  $125.00 and over                              $40.00  

These shipping costs do not include any additional duties or taxes.

In the event that we cannot ship a particular item to Canada for any reason, we will notify you right away. At your election, we will either refund just that portion of your order (including any related shipping charges) or cancel the order in its entirety.

Rarely, additional shipping charges might be required on shipments to Canada for certain heavy items (large bags of dog food, for example). If it is necessary to charge additional shipping for something purchased by our Canadian customers, we will notify you of the additional amount due. If you do not wish to complete the sale by paying any additional shipping, we will immediately refund your purchase in full or in part, according to your wishes.

We sincerely regret the necessity of occasionally having to increase the shipping charge that is calculated automatically during checkout for shipments to Canada. The only way to prevent it is to simply make such items unavailable to Canadian customers, which we don’t wish to do, either. We thank our Canadian customers for their understanding.


 

We ship worldwide! International Shipping:

We can ship to virtually any address in the world.  There are some exceptions, such as country-specific restrictions on some products, or items that are so large that they exceed the maximum package sizes set by the USPS.  However, in response to numerous requests from VPO friends in other countries, we are pleased to offer international shipping of most of our items. 

In order to keep shipping costs as low as possible for our international customers, we compute the actual shipping for a given order.   We ship by either USPS Priority Mail International (usually 6-10 days) or Express Mail International (usually 3-5 days). 

When a customer from a country other than the U.S. or Canada places an order, no shipping charges will appear during checkout. When we receive the order, we will contact you and tell you what the shipping charge would be for your order.

If you use a credit card for your purchase, no charges will actually be processsed against your card until you have been contacted about the cost of shipping.  At that time, if you wish to proceed with the sale and pay the shipping, your card will then be charged for the total amount of the items plus shipping.  If you do not wish to pay for the shipping charges, the sale will be voided.

If you use PayPal for the purchase, the amount of the sale (without shipping) will be charged immediately.  Once we contact you with your shipping costs, if you decide not to proceed with the sale, your purchase will immediately be refunded in full.  (That refund will be made by PayPal to whatever funding source you used for your purchase.)  If you wish to pay the additional shipping costs, we will send you a secure electronic invoice for the additional amount due for shipping and handling. 

If you prefer to know the total cost including shipping first, you can simply contact us and let us know the items you are interested in ordering. We will then provide you with the total cost of the order, including shipping costs. If you wish to proceed with the purchase, we will send you a secure electronic invoice for the total. 

International shipping charges include only shipping and handling, and do not include any additional duties or taxes that might be levied in our customer's country of residence.